How controlled is YOUR telecom spend?

In my experience, telecom is viewed as a necessary evil, and the invoices and service are never examined for errors or waste. I instigated a detailed spend analysis of a previous employer's telecom service, and discovered:

1. The bill had not been examined in ten years.
2. 34 out of approximately 185 phone lines on the bill did not exist.
3. Telecom usage patterns had changed since the services were installed, and many of the lines were no longer needed.
4. The bill contained many errors, including double charges, erroneous rental charges and charges that were patently incorrect.
5. These problems were organization wide.
6. Despite the fact that this was draining much needed funds from the budget, nobody cared.

The Aberdeen Group published a White Paper titled "Best Practice in Telecom Spend Management", detailing these problems. In it, they concluded that:

7% to 12% of telecom service charges are in error. For large enterprises, such errors are costing more than $8 million a year in lost profits. 

Up to 85% of a typical enterprise’s telecom bills are not audited and are simply paid in full. 

There is a lack of insight into telecom spending. Forty-five percent of companies are actively managing <50% of overall telecom spending.

To read this insightful paper, follow this link:

http://bit.ly/bA0SUP